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Privacy Policy

This Privacy Policy explains how Elgato Custom Pens & More (“we,” “our,” or “us”) collects, uses, protects, and shares your personal information when you visit our website, make a purchase, or interact with our services.

By using our site, you agree to the practices outlined below.

1. Information We Collect

a. Personal Information Provided by You

We may collect personal data when you:

  • Place an order

  • Create an account

  • Contact us directly

  • Subscribe to newsletters or promotional updates

  • Participate in giveaways, surveys, or special offers

This information may include:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely by third-party providers)

  • Order history

b. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Time spent on our site

  • Cookies and tracking data

c. Cookies & Tracking Tools

We use cookies and similar technologies to:

  • Improve user experience

  • Keep items in your cart

  • Analyze website traffic

  • Customize content and offers

You may disable cookies through your browser settings.

2. How We Use Your Information

Your information may be used to:

  • Process and fulfill orders

  • Communicate order updates, confirmations, and support

  • Improve website performance and customer experience

  • Send promotional emails (only with your consent)

  • Personalize offers and recommendations

  • Ensure website security and fraud prevention

3. How We Protect Your Information

We take data protection seriously.
We use:

  • Secure Socket Layer (SSL) encryption

  • Firewalls

  • Trusted third-party payment processors

  • Restricted access to personal information

  • Regular security monitoring

However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share information with:

  • Service providers (payment processors, shipping partners, email platforms)

  • Legal authorities only if required by law

  • Business partners assisting in marketing or website analytics

All third-party partners are contractually obligated to protect your information.

5. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access, update, or delete your personal data

  • Opt out of email marketing and promotional messages

  • Disable cookies

  • Request a copy of the information we hold about you

  • Withdraw consent at any time

You can exercise your rights by contacting us at:
[Insert Contact Email or Form]

6. Data Retention

We retain your information only as long as necessary to:

  • Complete transactions

  • Provide customer support

  • Comply with legal obligations

  • Improve our services

7. Third-Party Websites

Our website may contain links to third-party sites.
We are not responsible for the privacy practices of external websites.
We encourage you to read their privacy policies before sharing any information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13.
We do not knowingly collect personal data from children.
If you believe a child has submitted information to us, please contact us immediately.

9. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes take effect immediately upon posting.
We encourage you to review this page periodically.

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